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First-time subscriptions include a seven-day money-back guarantee. Contact support promptly if the service cannot be used so we have a fair opportunity to diagnose and resolve the issue.
When the guarantee applies
- The request is made within seven calendar days of the first subscription activation.
- A technical problem prevents normal use and remains unresolved after reasonable troubleshooting with support.
- The request includes the invoice number and is sent from the email address used for the order.
Situations outside the guarantee
Renewals, additional connections and purchases made after a successful trial or first subscription are normally final unless required otherwise by law. Refunds may also be declined for credential sharing, abuse, unlawful use, a change of mind after substantial use, or issues caused solely by an unsupported device, local network or third-party app after support has offered a working alternative.
How to request a refund
Email support@ipsmart.live with your invoice number, device/app, a short description of the issue and the troubleshooting already attempted. Never include a password, payment-card number, private key or wallet seed.
Review and payment
We review eligible requests promptly and confirm the outcome by email. Approved refunds are returned through an available method appropriate to the original payment. Banks, card networks and payment providers control the time needed for funds to appear.
Mandatory consumer rights
This policy does not limit any refund, cancellation or remedy that applicable consumer law gives you.